Welcome to the Porsche Centre Calgary Service Department

We know mornings can be hectic, so we've designed our check-in process to be as smooth and stress-free as possible. When you arrive for your appointment, simply drive right into our service drive-thru on the west side of our building, where one of our attendants will greet you, collect your keys, and guide you inside. From there, a team member will escort you to your Service Advisor's desk where we will review your visit details, complete the check-in, and arrange your preferred transportation.

For your convenience, a secure key drop is available for early morning or after-hours vehicle drop-off. Park your vehicle in our customer parking on the west side of our building, this is where you’ll find our after hours drop off podium. Please fill out the provided envelope with your contact information, vehicle details, and a brief overview of your service visit, then securely place the sealed envelope in the night drop box. One of our Service Advisors will follow up with you the next business day to confirm check-in.

While your vehicle is in our care, you can expect timely, proactive updates every step of the way. Once your repair order is opened, you'll receive an automated "Track Your Vehicle" link to follow its progress in real time. From there, you can text that same number to connect directly with your advisor, or call the direct line listed in the message, whichever is easiest for you. – Please note, your paperwork may be done but the wash is yet to be completed – please wait for your Service advisor to inform you when your vehicle is washed and ready to go.

When collecting your vehicle during regular business hours, please proceed to the Service Reception where a team member will assist you promptly. Our goal is to have you back on the road in 5 minutes or less, with your vehicle returned clean and ready to drive.

We understand that your schedule may not align with our operating hours, which is why we offer after hours pick-up for your convenience. Once your vehicle is ready, your Service Advisor will send a payment link via email and text. After payment is completed, you'll receive a unique access code granting you access to your keys, securely stored in our after-hours box located outside the dealership.

Simply enter your code, retrieve your keys from the compartment below, and you'll find your vehicle parked nearby in an easily accessible spot, ready for a smooth, hassle-free departure whenever your schedule allows. We'll also pre-plan transportation to get you back to the dealership.

Visiting any service department should fit into your lifestyle, not the other way around, which is why scheduling is simple and flexible. You can book your appointment by calling our main line at 403-243-8101 or requesting an appointment online, whichever works best for you.

If something unexpected comes up closer to your appointment, don't worry—give us a call or speak with your Service Advisor upon arrival, and we'll do our best to accommodate your needs.

Our busiest times of the year are October-November and April-June. We're more than happy to pre-schedule your maintenance and seasonal tire changes to help you avoid the seasonal rush.

Our Customer Commitment Team will take a moment to follow up with you after your visit—checking in to see how the experience truly measured up for you and making sure any lingering questions are answered along the way.

You may also receive a Customer Satisfaction Survey directly from Porsche Canada via email. Your feedback is greatly appreciated and helps us continue to improve our service experience.

The survey may include questions such as:

* After you arrived at Porsche Centre Calgary, how long did it take before you were greeted by someone?

* While your vehicle was in for service, were you proactively kept informed of its status?

* Was your vehicle returned to you cleaner?

* Did someone from Porsche Centre Calgary follow up with you after your service visit (by phone, email, or text)?

Enjoy complimentary coffee, tea, snacks, and beverages available throughout your visit.

Relax in our modern lounge area, featuring comfortable seating and a designated child-friendly space for families.

Browse our curated Porsche lifestyle collection, including apparel, accessories, and branded merchandise. Visit our parts department for availability and pricing.

For your convenience, we offer complimentary Uber transportation anywhere within Calgary while your vehicle is in our care.

Courtesy vehicles may be available upon request. Availability is limited and is subject to scheduling and approval at the time of booking.